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NH
Nomthandazo H

1 reviews | Active since Mar 2018

26 Mar 2018, 13:08

Phone not working

I got a sales call from Mr mobile gave my details after good deal was presented and was told I can return the phone within 7 days if not happy we didn't finish the call but phone was delivered anyway I got it on Friday 23 Mar on the 24th I switch it on it stuck on the greeting took the battery out and switch it on it turned on and yesterday the battery dead I haven't been able to switch it on ever since I called them today spoke to Lungile Dlamini ref ********** she told me I must pay cancellation fee or continue with contract because I have opened the package, how do I continue with a contract when the phone is not working, and I lost trust in you I font need anything else pls fetch your phone and cancel this deal

0
Replies (4)
MRPMobile
MRPMobile's reply26 Mar 2018, 13:37
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

Best regards,

NH
Nomthandazo H's update28 Mar 2018, 14:04
Reviewer Update
Still waiting for your customer care agent to contact me,
NH
Nomthandazo H's update30 Mar 2018, 08:32
Reviewer Update
Still waiting for your customer care agent to call me, or my complaint is not important to you, or there's too many of us you can't reach us in time did you even read my review or its automatic response, can you resolve this matter pls today it's the 7th day and you will be telling me cooling period is passed and I'm now stuck with your s**** phone and hour contract, Is this how you treat your customers the sad thing about this I never came to you, you called me and presented a good deal and I fell for it i should have known this is a **** you running to ***** money from people, you think I'm ******** and I don't know my rights
NH
Nomthandazo H's update30 Mar 2018, 08:32
Reviewer Update
Still waiting for your customer care agent to call me, or my complaint is not important to you, or there's too many of us you can't reach us in time did you even read my review or its automatic response, can you resolve this matter pls today it's the 7th day and you will be telling me cooling period is passed and I'm now stuck with your s**** phone and hour contract, Is this how you treat your customers the sad thing about this I never came to you, you called me and presented a good deal and I fell for it i should have known this is a **** you running to ***** money from people, you think I'm ******** and I don't know my rights