Hellopeter
Share Your Experience
ES
Elsie S

1 reviews | Active since Jan 2018

30 Jan 2018, 17:29

Payment

Hello Peter I had a very bad experience with Mrpmobile I had a 2 yr contract with them. My instalments range between 253 a month. My contact with them was supposed to end last year end August. In July I got a statement of R1400. The sim card got lost in December 2016. I forgot to block it. From Jan 2017 to June 2017 my instalments was about 253 rand a month. All of a sudden I in July 2017 they debit this amount of 1400 rand. I tried to explain this to them but was unsuccessful. Now they are threatening me with Lawers. My argument is why all of a sudden when I was about to finish my contract one month before they send me huge installment. Pls assist me in this regard

0
Replies (3)
MRPMobile
MRPMobile's reply31 Jan 2018, 07:46
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

Best regards,

ES
Elsie S's update31 Jan 2018, 14:44
Reviewer Update
Consultant contacted me but I am still not satisfied as it is still very confusing. Once again they gave me different amounts that I owe them. They billed me R1400 in July and they said it was R1100. And the 2700 rand is charged from September 2016. They said they can credit that amount to 1700 rand. I told them that I am not going to pay them that amount
ES
Elsie S's update31 Jan 2018, 14:48
Reviewer Update
and that I am going to take this to my lawer. I really hope that we can do something about this as to stop them with *******ion they are busy with