pathetic/lamentable CUSTOMER SERVICE

PATHETIC

I HAVE BEEN TRYING TO GET THE MATTER RESOLVED I PURCHASED A PHONE FROM MRP MOBILE AND 3 MONTHS LATER THIS STUPID PHONE DIED TOOK IT TO THE NEAREST MRP TO ME AS WE ARE IN THE MIDDLE OF A WHOLE PANDEMIC THE CONSULTANT AT CRESTA MALL WORKING WITH THE MOBILE DIVISION HAD THE WORST ATTITUDE EVER SHE WAS LITERALLY PULLING HER FACE AT ME AND GIVING ME ATTITUDE TELLING ME THAT I SHOULD GO TO THE STORE WHERE I PURCHASED THE PHONE TOLD HER THAT I RESIDE FAR AWAY FROM THE STORE I BOUGHT THE PHONE SHE WAS GIVING ME LIP DECIDED TO CALL THIER CARE DEPARTMENT SPOKE TO A MOODLEY LADY WHOM SAID I SHOULD SEND HER AN EMAIL DID THAT UNTIL TODAY I HAVE NOT RECIEVED A RESPONSE CALLED AGAIN TODAY CONSULTANTS PLACED ME ON HOLD TRANSFERRED ME AND EVENTUALLY DROPPED THE CALL , CALLED AGAIN SPOKE TO ANOTHER LADY GIVING ME THE EXACT SAME STORY THAT I NEED TO GO THE STORE I PURCHASED THE PHONE FROM ASKED FOR A MANAGER SHE SAID DUE TO MOBILITY SHE IS UNABLE TO TRANSFER ME TO THE MANAGER , MR PRICE YOU NEED TO TRAIN YOUR AGENT YOUR EMPLOYEES ARE THE WORST HAVE NO WAY OF SPEAKING TO CLIENTS AND NOT EVEN YOUR CUSTOMER CARE IS ABLE TO RESOLVE CLIENTS QUERIES