PATHETIC SERVICE

I am so unhappy; I regret buying my phone from MRP cellular at Eastrand mall. I want to give you back your phone and give me my money will go elsewhere.

I bought Samsung A05 on the 25th/10/2024 at Eastrand Mall, on 31st/10/2024 the phone was not charging, when I put it on charger the charging bar shows but nothing is happening. At 17h25 on 31/10/2024 went to the store, Eric the assistant was very helpful, saw what I meant and confirmed faulty phone. Soon after the lady (didn't get her name) jumped in, questioned Eric if i have packaging and everything is done, then she took my phone and charged it with a different charger, the phone charged. Took my charger and charged their tablet which also charged.

They (lady and the Store Manager-Sibusiso) concluded that the charger is faulty and refused to change the phone. I still say the phone itself is faulty, how is it not charging with its original charger but charge with charger i bought around the corner? This phone is faulty new and i see myself having lots of problems with it in a long run. I even hate the phone now.

I asked them what will happen if i start experiencing problems again with a different charger, i was told it will be unfortunate as it will be after 7days. I spent over 1hour in that store only to come out with no assistance. I mean i would have also charged with a different charger but the phone must charge with its original charger not the other way around. This phone is faulty. Its as if i got the phone for free, as if i didn't pay for it. I'm so disappointed and regret buying from MRP Cellular.....Thandeka