Pathetic service and irregular changes to mobile contracts
<p>Called their free landline numer to gain access to their call centre. The longest waiting period was 20min on the line and it happened 4 consecutive times! The reverted to email their customers service dept and received a auto reply of receipt thereof but no-one contacted me afterwards till to this date.</p> <p>Called in again and finally someone picked up but could not resolve my query. Said she will escalate to her superior due to the nature of my query and the other one will be forwarded to their data dept for investigation - no response till date from either parties and this is 10 days later!!!</p> <p> </p> <p>Mr Price Mobile amended my contract without my consent and increased my debit order without my consent and no they are hidding behind an unreachable Contact Centre! I will not advise their services to my worst enemy.</p>
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.
Warm Regards,
mrpmobile
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.
Warm Regards,
mrpmobile
