MC
Mlekeleli C

1 reviews | Active since Oct 2016

25 Oct 2016, 20:13

Pathetic service and ****************

<p>Afta numerous calls regarding my bill Mrp mobile customer service consultants kept telling me the system is down and when i asked to speak to a supervisor they are always in a meeting i should just wait for their call, but untill when? Until again they bill me for the amount 3 times my monthly premium. To cut the story short i have been billed 537 rand worth of extra data usage while i specifically asked mrp mobile not to allow extra usage on my account. I was advised earlier that my usage is 40 rand and on the invoice its 537 rand? One of the consultants simply hung up on me without even trying to understand my concern. Mrp mobile, u are realy championing pathetic service and i am extremely sick of It. I cant wait for this contract to end. </p>

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Replies (2)
MRPMobile
MRPMobile's reply27 Oct 2016, 16:31
Official

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.

Warm Regards,

mrpmobile

MRPMobile
MRPMobile's reply27 Oct 2016, 16:31
Official

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.

Warm Regards,

mrpmobile