CJ
Cornelia J

1 reviews | Active since Feb 2012

30 Nov 2016, 09:01

Pathetic service

<p>Battle since 29 Sept 2016 to sort out an account of my sister. Account nr provided by MRP was apparently wrong and monthtly money paid into wrong account. Spoke to Tracey Reddy and various others, send emails but does not get any joy from them to transfer the money to the correct account. they keep on promising to sort this out.Asked various times for a statement to see what is outstanding but cannot get one always an excuse that the lines are down ect. BUT they quick to phone and threaten Riana for not paying but they cannot sort the account out on there side as requested. THEY SUPPLY THE WRONG INFO!!!!They dont even have the decency to put a name to there emails. Are they hiding something. Riana cannot speak to them on the phone she is a chef and constantly working in the kitchen. I WILL NEVER EVER RECOMMEND ANYBODY TO DO BUSINESS WITH MRP. THERE SERVICE IS PATHECTIC AND IF I LOOK AT THE REVIEWS THEN MRP IS BAD!!!!!!!!!! The account nr isMRP ********** </p> <p>Cannot think that it takes them 2months+ to sort out and account</p>

0
Replies (4)
MRPMobile
MRPMobile's reply30 Nov 2016, 15:28
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

CJ
Cornelia J's update01 Dec 2016, 08:10
Reviewer Update

Morning,

Can they contact me on ********** 336 during office hours and not on my cell. My cell is not working

Thanks

CJ
Cornelia J's update05 Dec 2016, 09:18
Reviewer Update

Up to now nobody phone me or send acopy of the statement as requested. IS THIS REALLY SO DIFFICULT TO SEND A COPY OF THE ACCOUNT?????????? Please send it to ********** if it is not to much asked from you. If I have to give you a rating if it will MINUS 10

Thanks

CJ
Cornelia J's update07 Dec 2016, 14:22
Reviewer Update

PATHETIC!!!!!!!!!!! no copy of statement as requested.....IS THIS FAR TO MUCH ASKED!!!!!!!!

Maybe some Doom will wake up some people to do a proper job