Pathetic service

I have a data contract with Mr price,I did a sim swap 26 July 2022 at Eloff street branch. I was told my sim swap will b done in 10 days which I had a problem with because Sim swaps don't take that long .I waited for that 10 days,still my sim swap is not done .I went to the branch in flora centre,they called customer service ,spoke to a lady that told me that my sim swap is not done and they are still waiting for feedback.I really don't understand why should it take so long and they keep on telling me about feedback .I want my sim card activated .This is not about the data they are providing me ,most of my calls go through that number . I am not happy with your service honestly. I recently sent my query to your queries department but they are telling me about feedback.HOW LONG SHOULD I WAIT FOR YOU TO ACTIVATE MY SIM CARD, I'M PAYING FOR YOUR SERVICE BUT YOU FAILED TO PROVIDE ME WITH ONE .