Pathetic Customer Service

<p>I am extremely angry at this moment with your customer service staff member who called me this afternoon regarding my account!</p> <p> </p> <p>I have struggling with this since December 2016.</p> <p> </p> <p>This afternoon i receive a call from your agent, the conversation starts off with my outstanding balance. Not a "are you able to take this call?" nothing of that sort, when a person is at work you cannot talk about your personal finances! It is private and should be asked if this is an appropriate time to discuss. When i ask if there are notes on the system, i get told "no there is not, please tell me" i begin to tell the conversation between myself and the company you hired to get your money. Then i get interuppted and shouted at. When i ask that the agent does not shout at me, she tells me she is not. This is unacceptable!</p> <p> </p> <p>I am billed for itemised billing, yet never receive a bill unless i ask dozens of times for it. I have asked for credit notes and i am still waiting for them!!!!!</p> <p> </p> <p>Your service is horrifing!!!!</p> <p> </p> <p>Please have a manager listen to this call and phone me to sort this matter out.</p>