Pathetic Customer Service.

I contacted MRP Mobile on 11 December 2018 informing them that I paid my clothing account into their bank account in error. They had asked me to send them an email with the proof of payment which i did. I have since tried to get assistance from them but they don't respond to any of my emails. I also completed their online query form which they also didn't respond to. Their customer service agent can't help me. They constantly ask me to send an email. Whats the point of having a customer service if they can't assist. Even Mr Price clothing does not want to assist me by asking them to transfer the money over to them. They tell me its not their problem.