Pathetic, atrocious, appalling and awful service

<p>This is my 3rd complaint against MRPmobile. These people do not know the meaning of "Customer Service". My 1st complaint was posted in March before I was being billed unauthorised amount at any time. Thereafter, I was advised that there was a refund due to me. I waited and waited and waited for this refund. Eventually someone calls and advises that they would offset my next "premium" against the refund and therefore not debit. I clearly said NO and told her that I wanted the refund paid to me. Weeks have passed, and still no refund. Then no debit order at end of May - I assumed that as usual, they were not listening and offset the refund due to me against the premium. Now today, to my surprise my account has been suspended...WHAT THE HELL FOR!!! What is going on. </p>