Outraged at Pathetic Service

<p>I recently agreed to a cellular contract via a telsales agent, with Mr Price Mobile. The device was promptly delivered on 23 May 2017 and I was pleased. This did not last long. The device delivered to me was faulty. I tried turning it on to no avail. I then assumed it must need charging, so I put the phone on charge using the charger the phine came with. Still nothing! After charging the phone overnight, it still did not switch on. </p> <p>I then reported the matter immediately (24 May 2017) to the customer service centre. I was told the phone would be collected and a new one was to replace it. </p> <p> </p> <p>I heard nothing further, until 2 June 2017, when somebody came to collect the phone. The phone was taken and a new one was not given. I have called numerous times to complain and find out when I can expect my new phone, as my first debit order for R200 had already gone off on 1 June 2017. </p> <p> </p> <p>I am now still without a phone, and paying for a service I have never even had access to, due to poor customer care. </p> <p> </p> <p>I am now at my wits end and have no other option but to resort to online reviews, talking to press, and reporting the matter to the National Consumer Commission. </p> <p> </p> <p>I look forward to receiving feedback from Mr Price Mobile on this matter.</p>