DJvR
DeBeer Janse van Rensburg

1 reviews | Active since Mar 2025

11 Mar 2025, 15:26

Offerd a Data deal but secretly ported my number!!!

Never ever take a deal from them! Mr Price offered me a no hassle data deal and informed me that I can stop it whenever I like.

However they ported my number to Mrprice mobile! I never agreed to this and never accepted it! Now i cannot buy voice bundles on MTN because I do not have a prepaid number anymore!!!! I did not sign up for this?

So naturally I call them to stop the contract as I did not agree to move my number over to their network.

They inform me if they cancel the contract i will need to do a Sim swap and my number will not work for 14 days! I am being held hostage! I cannot afford for my number to be off for 14 days!

This is unacceptable from Mr Price. I am sure my consumer rights were violated in this!

0
Replies (1)
MRPMobile
MRPMobile's reply12 Mar 2025, 11:14
Official
Hi DeBeer Janse van Rensburg
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price Mobile