1 reviews | Active since Oct 2016
No Response while taking my money
<p>In May 2016 someone contacted me offering me Prestigio tablet with 500mb data for R 119 per month. I accepted the offer as the son was looking for lablet and it's offordable. The sales person kept on talking about value added servised and talks so fast you can't hear what they say and I told them, listen it's for my son I want nothing exra as I am only willing to pay the R 119. Every month since them random amounts of money was being deducted from my aco**** and I know my son doesn't use the tablet. On about 23 Augusut I phoned MRPmobile and queried this. The lady who helped me was very nice and told me it's for value added services and some sms's. I requested the value added services to be taken off as I never requested it. She took it off and I requested for a block to be put on the phone for not more tha a R 100 extra which was done. That person checked and told me shame your son doesn't even go on the internet as he doesn;t even uses the 500mb and we even laughted about it as I explained that my son usually asks me to download a game form the wifi even if I keep telling him there is data. So on that spesific day it was confirmed no data was used and block was put on. En of August again an amount of R 148 was deducted. I reversed it and phoned them as I already made a EFT for the payment for than month and then was told it was for the value added services. I told the person it was cancelled which they confirmed but I still need to pay that amount. I told them I will not as I never even requested it. End of Ocotber again R 148 was deducted and then another deduction of R 740. I was furious and when I contacted them on Monday 3 October they told me its for data. Now how can this be??? I requested data validation which they told me takes 24 hours. but it's now been 2 weeks and no response has been received. I wanst my money paid back to me as there is no way data could have been used for that amount as there is a block and my son was away on camp and the phone at home switched off. I have been sending email on email requesting feedback and requested that it should be transferred to a supervisor or manager as I want answers and my money paid back to me and will take this matter to the the ombudsman if MRPmobile can't sort it out and this doesn't make sense. Now it seems since I queried the value added services that they are trying other ways just to make money. How can they deduct the money for data used but it's been 2 weeks and they can't even tell me where it's been used. What do I do to get somoene to assit me as I will not let this go and they will pay me my money back they took for unexplained data.</p>
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and the data validation has been sent to you this morning to clarify your data usage. Please contact our customer care for any information required.
Warm Regards,
mrpmobile
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and the data validation has been sent to you this morning to clarify your data usage. Please contact our customer care for any information required.
Warm Regards,
mrpmobile
