NM
Neo M

1 reviews | Active since Jun 2012

14 Mar 2017, 12:49

No reponse, Billed for service not used.

<p>Last month I logged a complaint against MrP Mobile due to the sim not being activated, the Sim was activated after 2 months. I then queried what would happen to my airtime/data as i had been paying for the 2 months, but didnt receive the benefit of the service. I was contacted by their offices and was advised that my account will be credited with 500MG free data, which i was not happy with cause my agreement with them is that they will credit 300MG per month, which meant that would have lost the 100MG. I made a follow up call and as always was advised that this will be escalated to the relevant department and feedback will be given shortly. Fast forward to 2weeks later, I am still waiting for the credit of the data and I know come the 20th March I am going to be debited again.</p> <p>I have been more than patient with MrP Mobile, i have never missed any instalment since i've joined your network in Aug 2015. I am giving your offices 2days to credit my MGs for the months that i didnt use your service due to your incompetence, or I am going to reverse the debit orders for the 2 months that you were glad to debit my account with no data, dont even think of listing me as I will approach consumer watch gladly.</p>

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Replies (1)
MRPMobile
MRPMobile's reply14 Mar 2017, 13:00
Official

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.


Kind Regards
Mrpmobile