1 reviews | Active since Jun 2012
No reponse, Billed for service not used.
<p>Last month I logged a complaint against MrP Mobile due to the sim not being activated, the Sim was activated after 2 months. I then queried what would happen to my airtime/data as i had been paying for the 2 months, but didnt receive the benefit of the service. I was contacted by their offices and was advised that my account will be credited with 500MG free data, which i was not happy with cause my agreement with them is that they will credit 300MG per month, which meant that would have lost the 100MG. I made a follow up call and as always was advised that this will be escalated to the relevant department and feedback will be given shortly. Fast forward to 2weeks later, I am still waiting for the credit of the data and I know come the 20th March I am going to be debited again.</p> <p>I have been more than patient with MrP Mobile, i have never missed any instalment since i've joined your network in Aug 2015. I am giving your offices 2days to credit my MGs for the months that i didnt use your service due to your incompetence, or I am going to reverse the debit orders for the 2 months that you were glad to debit my account with no data, dont even think of listing me as I will approach consumer watch gladly.</p>
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind Regards
Mrpmobile
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind Regards
Mrpmobile
