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chantel M

1 reviews | Active since Nov 2016

25 Nov 2016, 16:05

No one answers!!!!

<p>I am a (barely) new customer. Got the phone as discussed, thank you for that. But no use having a new phone if I cant activate it. Cant activate it because for an entire week, I cannot get through to the Customer Care line. At all.I thought Vodacom was bad, at least they answer after about 10 min holding on the line. MrP Mobile: NO ANSWER. I have had endless problems with Vodacom for the past year. I thought I would give MrP Mobile a chance. Not off to a great start at all. I do not ever want more problems with service providers, I have had enough of that ****. Just to make it very clear as well: If, BIG if, anyone does contact me from Mrp Mobile to help activate the phone, take note: I DO NOT WANT ALL THOSE VALUE ADDED SERVICES. Take it off. Immediately. And please dont pull a Vodacom on yourself and take unauthorised amounts off my debit orders. EVER. The amounts which were discussed, which is the monthly phone fee and insurance fee is all that must be charged and taken off via debit order,as well as the once off fee of R199. I am giving MrP Mobile the opportunity to be my service provider, so give me the opportunity to enjoy my contract with you once it has been activated. Prove me wrong MrP Mobile.</p>

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Replies (1)
MRPMobile
MRPMobile's reply28 Nov 2016, 15:46
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile