Never buy phones at Mr Price Cape Gate

DO NOT BUY PHONES AT MR PRICE CAPE GATE. They have a useless return policy. We bought a phone at Cape Gate in Western cape. The phone only worked in the store and the very first day at home. We packed it away. The next day it didnt want to charge or switch on. Went back to the store looking for Yaseen who sold us an incorrect black phone instead of a black one. We told him to come clean with his manager and tell them his mistake but he didnt and tried to cover it up, anyway its for Mr Price to investigate their shaddy employees.The service has been horrible. They refused to swap out the phone refund or even exchange for better one. There were no managers on the 26/12/2023 to escalate the case to. The store attendant Joslyn kept on calling for assistance but no managers could assist. What a horrible experience. Another customer came ,as we were busy explaining our case,and advised that her phone broke within 7 days and at MrPrice Promenade gave her a refund. Now l dont understand why we couldnt get an exchange/upgrade. Now they are saying we need to wait for 21 days without a phone they have our money we dont have a phone. they want to repair the phone. They phoned a manager called Keith who couldnt help they are all useless and their business is run by trainees whilst the big bosses are spending our money on holiday and fail to assist when needed. Policy should apply to all. why would Promenade replace the phone or refund and Cape gate ask us to wait for 21 days. Its ****gery you have our money and we dont have a phone. Even street vendors understand commerce better than useless mr Price mobile and its unenergetic employees. Never buy a phone at Mr Price Mobile Cape gate their return policy is so outdated and stupid they wanted to repair an OBF!!!! . A bunch of ******, they pretend to be nice but once they get your money its done. NEVER BUY A PHONE A MR PRICE CAPEGATE. They claim its Vodacoms fault, utter nonsense.