my father forced to take MRP mobile simcard

My father was ****med by one of the Mr. Price consultants. He was forced to agree to take a simcard even though he mentioned to the consultant that he is old and won't be able to use the card. The consultants have been harrassing him to pay, we are talking about a 72 year old who is blind, who can't even see a phone. the last agent (kushmin) we spoke to this morning was very impatient, when my father said he wanted a refund, he asked what for? We spoke to Nhlanhla who tried to assist a bit, spoke to Gcobisa who when we asked to talk to a senior informed us that we will be called back, this is after she put us o hold. We need to be sorted urgently. My dad is a pensioner, and the consultants have confirmed that none of the airtime was used. On the recording, the consultant says they want to activate the card, they mention the pricing and what comes with it, my dad says he is old but the consultant insists, towards the end, my dad informs the consultant that he doesn't know how to use this, but the consultant says its easy, as a results, my dad was never able to use the data and airtime.