1 reviews | Active since Mar 2024
MrPrice Mobile is benefiting from *****ulent contracts.
Mr Price Mobile benefits from *****ulent contracts. I am one of those customers who were **** to and given the run around when I ask to cancel the sim card contract.
Earlier this year I opened a Mr. Price Money account. When I activated the card at the store I was asked if I want sim card. I was told that I will not be paying anything extra for the sim card, instead I will get free data and airtime which will be 50% of my purchases with my account. So if I spend R100, I will get R50 airtime on this sim card. I accepted this offer because why not? It's free data and airtime. The following day consultant called me and repeated the same thing. Alas, I got my statement and I was charged R90 for 150 minutes that cannot call people outside the network.
In April I sent an email and I asked them to cancel this sim card. I was told it will take 30 days. In May I followed up just to make sure that my cancelation has been effected. I was told that 30 days expires on 25 May. This month I was charged again.
I have sent them an email today and asked to speak to the ***** department. In my opinion, the contract is *****ulent because I am being charged for something that I was told it's for free. I was going to let this matter go had they cancelled the stupid sim card, but I have decided that I want the matter investigated and I am willing to take it as far as the Consumer Ombuds.
Writing a review on Hello Peter is not enough. Someone has to do something. I am encouraging anyone who having a similar experience to take the matter to the Ombud. Mr. Price benefits from these *****ulent activities by their employees hence you see these many bad reviews.
I trust you are well.
Thank you for taking the time to bring this matter to our attention. We would like to sincerely apologize for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.
Warm Regards
Mr Price
I trust you are well.
Thank you for taking the time to bring this matter to our attention. We would like to sincerely apologize for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.
Warm Regards
Mr Price
