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1 reviews | Active since Aug 2015

09 May 2018, 17:54

Mr.Price Mobile

Its now 2018. Ive been in conflict with this company since 2015. I Was overcharged, then promised my acc. Would be credited and told that the payment would continue until the device is paid up and the sim was destroyed. I never received any invoices, statements, communications until I cancelled the debit order in 2017 after communicating the action online. Since then I received tens of calls from the company claiming I owe them money. I asked, with every call received for the documentation be sent to me to prove that the credit was done and that their claim that i owe them money be proven. In the meantime they forwarded this to a credit company whom I asked for the same documentation to prove. I am accused of owing them over eight hundred rands. It is 2018, if I paid off the device since 2015 over 24 months and the credit was done I was paid up by May 2017. I stopped buying at all the group's stores because of this.

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Replies (1)
MRPMobile
MRPMobile's reply10 May 2018, 08:59
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile