GH
Gregory H
1 reviews | Active since Dec 2020
02 Dec 2020, 13:00
MRPMobile STINKS
After purchasing airtime through the *130*410# channel I was asked if I would like a direct load or as a voucher, after selecting the voucher I was sent a pin. When trying to load the voucher my phone said invalid pin. After numerous calls to 140 (mrpmobile customer care), they loaded me with 15 minutes "free" and "free" data. I wanted to load the airtime as airtime and not minutes or data. Now today they say that I have already used the airtime. How is that possible?
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Replies (3)
MRPMobile's replyOfficial
02 Dec 2020, 13:55Hi George,
Trust you are well,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards
Leeann
Trust you are well,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards
Leeann
Best regards,
MRPMobile's reply02 Dec 2020, 13:55
Official
Hi George,
Trust you are well,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards
Leeann
Trust you are well,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards
Leeann
Best regards,
GH
Gregory H's updateReviewer Update
03 Dec 2020, 21:50I am sorry but the response and the feedback that I got is still not acceptable as I purchased R30 and have not been able to load it and now you tell me that I have already started using the airtime that you supposedly loaded. Check your email as I can not post the screenshots on this page.
GH
Gregory H's update03 Dec 2020, 21:50
Reviewer Update
I am sorry but the response and the feedback that I got is still not acceptable as I purchased R30 and have not been able to load it and now you tell me that I have already started using the airtime that you supposedly loaded. Check your email as I can not post the screenshots on this page.
GH
Gregory H's updateReviewer Update
06 Dec 2020, 12:40Ok so MRPMobile phoned me yesterday, according to them they LOADED the airtime for me, but they decided on my behalf what kind of airtime I need and have to use. So they decide what their customers need and have to be happy with the choice that MRPMobile chooses for their customers. I purchased the airtime as a voucher to use on my wife's phone but MRPM decided she is not allowed to use the voucher but only me. So bottom line is DO NOT USE THIS SERVICE PROVIDER EVER!!!! They will take your hard earned money and force you to be happy with their pathetic service.
GH
Gregory H's update06 Dec 2020, 12:40
Reviewer Update
Ok so MRPMobile phoned me yesterday, according to them they LOADED the airtime for me, but they decided on my behalf what kind of airtime I need and have to use. So they decide what their customers need and have to be happy with the choice that MRPMobile chooses for their customers. I purchased the airtime as a voucher to use on my wife's phone but MRPM decided she is not allowed to use the voucher but only me. So bottom line is DO NOT USE THIS SERVICE PROVIDER EVER!!!! They will take your hard earned money and force you to be happy with their pathetic service.