JS
Justin S
1 reviews | Active since Sept 2018
26 Jan 2021, 09:21
MRPMobile refusing to cancel contract
I have been trying to get in contact for almost two years now I had I 24 months cellphone contract with them I have emailed them I have gone to the stores the people in the stores phone their contact centre the contact centre then tells me I have to email them to get my contract came eked I have had no results in any method they told me to do or that I did to get this contract cancelled they keep debiting my account , I have now started reversing the debit orders and stop the debit orders they then handed me over to a collection service the collection service tells me they also have no contact method for me and that I have to pay the account . MRPMobile I will not pay this account I upheld my 24 months and did my part you did not cancel the contract as I requested the outstanding money is for your bill not mine!
Helpful (0)
Replies (4)0
Replies (4)
MRPMobile's replyOfficial
26 Jan 2021, 09:50Hi Justin,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards,
Mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards,
Mrpmobile
MRPMobile's reply26 Jan 2021, 09:50
Official
Hi Justin,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards,
Mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards,
Mrpmobile
JS
Justin S's updateReviewer Update
27 Jan 2021, 10:23Thank you I’m still waiting for you to contact me .!!! Your debt collection can call me but still as per your message I still don’t have any contact from you ...
JS
Justin S's update27 Jan 2021, 10:23
Reviewer Update
Thank you I’m still waiting for you to contact me .!!! Your debt collection can call me but still as per your message I still don’t have any contact from you ...
JS
Justin S's updateReviewer Update
27 Jan 2021, 10:29And on Credit Berue it said I have been handed over MRPMobile believe you me seeing that me going to your shops and trying to solve this doesn’t work ,me sending you emails and I get no contact with you ,me filling the forms on your website for you to get in contact about this account and that it should have been closed as requested you have failed to do so I will have to see if I can get it to go to small claims court even if it cost me more then what is outstanding on this account that way but I will not pay the account you kept open after I requested it to be closed after I upheld my end of the 24 months.
JS
Justin S's update27 Jan 2021, 10:29
Reviewer Update
And on Credit Berue it said I have been handed over MRPMobile believe you me seeing that me going to your shops and trying to solve this doesn’t work ,me sending you emails and I get no contact with you ,me filling the forms on your website for you to get in contact about this account and that it should have been closed as requested you have failed to do so I will have to see if I can get it to go to small claims court even if it cost me more then what is outstanding on this account that way but I will not pay the account you kept open after I requested it to be closed after I upheld my end of the 24 months.
JS
Justin S's updateReviewer Update
27 Jan 2021, 12:22MRPMobile thank you for phoning me but it doesn’t help if you phone and I answer the call you stay quite on the phone call for one minute ,How do I know it’s you cause I called the number back and it put me thru to you electronic switch board and still then I don’t get answer on this number cause your system say all agents are busy .
Seeing you guys take me as a child and not a valued client I will keep writing my experiences with you publicly and then posting it further on Facebook . People have the right to know how you treat your clients . +***2 The number you called me on took a screenshot and I got call voice recording on so please keep on playing this game my admisable evidence is just getting more .
Seeing you guys take me as a child and not a valued client I will keep writing my experiences with you publicly and then posting it further on Facebook . People have the right to know how you treat your clients . +***2 The number you called me on took a screenshot and I got call voice recording on so please keep on playing this game my admisable evidence is just getting more .
JS
Justin S's update27 Jan 2021, 12:22
Reviewer Update
MRPMobile thank you for phoning me but it doesn’t help if you phone and I answer the call you stay quite on the phone call for one minute ,How do I know it’s you cause I called the number back and it put me thru to you electronic switch board and still then I don’t get answer on this number cause your system say all agents are busy .
Seeing you guys take me as a child and not a valued client I will keep writing my experiences with you publicly and then posting it further on Facebook . People have the right to know how you treat your clients . +***2 The number you called me on took a screenshot and I got call voice recording on so please keep on playing this game my admisable evidence is just getting more .
Seeing you guys take me as a child and not a valued client I will keep writing my experiences with you publicly and then posting it further on Facebook . People have the right to know how you treat your clients . +***2 The number you called me on took a screenshot and I got call voice recording on so please keep on playing this game my admisable evidence is just getting more .