NT
Naelah T

1 reviews | Active since Dec 2015

14 Jul 2017, 15:11

MRPmobile Misleading Information

<p>I received a call from Mr Price mobile stating that they offer a free sim service on the accounts for their customers and all we need to do in order to qualify is have a R100 credit on our account. I though that this is maybe a gift from them and I asked specifically if we must just have R100 credit left on my account or do we have to pay it and the agent said it just needs to be there. I received my sim and never used it because I do already have a sim and mobile that I am happy with. I called up and asked them to cancel it and to please reimburse me for the charges to my account that I was unaware of and never used and they told me straight that even if I do not use it, I still need to pay. I then asked them to listen to the voice recording and they said it should take a week. It has been almost a month and no-one has called me back. I called now and they advised that the notes left on my account is that I agreed to the terms and conditions and no reimbur*****t will be given. This is truly pathetic from a big company like this to mislead their customers like this. Bunch of ******s that's all I can say.</p>

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Replies (1)
MRPMobile
MRPMobile's reply15 Jul 2017, 09:12
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile