1 reviews | Active since Dec 2015
MRPmobile Misleading Information
<p>I received a call from Mr Price mobile stating that they offer a free sim service on the accounts for their customers and all we need to do in order to qualify is have a R100 credit on our account. I though that this is maybe a gift from them and I asked specifically if we must just have R100 credit left on my account or do we have to pay it and the agent said it just needs to be there. I received my sim and never used it because I do already have a sim and mobile that I am happy with. I called up and asked them to cancel it and to please reimburse me for the charges to my account that I was unaware of and never used and they told me straight that even if I do not use it, I still need to pay. I then asked them to listen to the voice recording and they said it should take a week. It has been almost a month and no-one has called me back. I called now and they advised that the notes left on my account is that I agreed to the terms and conditions and no reimbur*****t will be given. This is truly pathetic from a big company like this to mislead their customers like this. Bunch of ******s that's all I can say.</p>
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Warm Regards,
mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
