MRPMOBILE DISGRACE

I am truly shocked at firstly the fact that I received a call offering monthly data at a reduced price. I was not advised that MRPMobile would take over my vodacom number. I have attempte 3 times telephonically to have this cancelled to no avail and am told I need to wait 31 days. Upon my phone being ****** I was unable to contact MRPmobile until 8 in the morning. I was told to go to a branch and get a new sim and they would do a sim swap. I had to rush around frantically during lunch to a store only to be told it would take up to 24 hours to do a sim swap. This is absolute ridiculousness as no other network works this way, sim swaps are done within a few minutes. Please note time is of the essence as my banking apps are unable to be loaded as the OTP goes to the ****** phone. I have called them 3 times and requested that this be treated as urgent due to my situation only to be told there is nothing they can do but escalate it. I find this service to be absolutely shocking and would advise that no one EVER TAKE A MRPMobile. I am now still attempting to have a sim swap done. I am also trying to cancel this contract and go back to Vodacom which is also seeming to be a mission. HIGHLY DISGUSTED AND UNSATISFIED WITH THE SERVICE