MRPmobile CONS account holders. PATHETIC
<p>A Mrp sales consultant called me and advertised mrp's new mobile network then tried to sell me a SIM. I specially explained that I already have a contract with Vodacom which she could pickup on her side and I can't afford my expenses. She advised that I will not be charged, if I have a R100 credit everything month I will get a R100 airtime but if I don't have credit I won't get the airtime. That's exactly what she said, calls are recorded. I asked what is the catch because this can't possibly be true then she explained that mrp is trying to promote their network and are giving their account holders these Sims so that it could travel by word of mouth, that advertising for mrp. I did not want it but the consultant persisted that I won't be charged.<br />I only agreed to the SIM after the consultant persisted I will not be charged and it won't reflect on my account</p> <p>My March statement then came and I was charged R100 for SIM connection fee and another R100 For top up fee????<br />I specifically told they agent who called me that if I was going to be charged for anything I DO NOT WANT THE SIM CARD! Like mrp mentions when they call, the calls are recorded. Go have a listen to my recording and please deduct that R200 from account, and the sim can be collected again. I was not interested in the first place, I haven't even used it.</p> <p>I complained as soon as I got my statement and I am yet to get any feedback. I would also like that recorded call and take this matter further</p>
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
This service is ridiculous. I am beyond irate at this point, extremely ****ed off!!!!!!!!
Still awaiting feedback with a call audit for the 3rd time. What the heck is going on here?
I received another statemnt yesterday with an additional R100 debited on my account!
R300 for in ONE MONTH for 1 sim card??
HELLO PETER PLEASE KINDLY ASSIST ME WITH THESE LYING *******!!!!!!!!!!!!
This service is ridiculous. I am beyond irate at this point, extremely ****ed off!!!!!!!!
Still awaiting feedback with a call audit for the 3rd time. What the heck is going on here?
I received another statemnt yesterday with an additional R100 debited on my account!
R300 for in ONE MONTH for 1 sim card??
HELLO PETER PLEASE KINDLY ASSIST ME WITH THESE LYING *******!!!!!!!!!!!!
I would just like to say thank you tI hello peter for their assistance and also to Thembisa at MRPmobile customer service agent for her, it's much appreciated.
I hope that management does something about Siphokazi's misleading information because in was no the only customer who was conned.
Thanks again customer service.
I would just like to say thank you tI hello peter for their assistance and also to Thembisa at MRPmobile customer service agent for her, it's much appreciated.
I hope that management does something about Siphokazi's misleading information because in was no the only customer who was conned.
Thanks again customer service.
