SM
Sbusile M

1 reviews | Active since Sept 2024

06 Sept 2024, 14:35

MRPMobile bad service.

A salesperson from MRPMobile sold me a 20G data plan which seemed like a good deal which then I signed up. They did not however disclose that should I run out of data, I will have to wait till they load it on as per the contract and I would be unable to top up and the cancellation terms were not discussed with me. Within few days, the data got depleted and I needed to top up and I battled to top up as they have locked me out. Upon wanting to cancel this contract, I was told it will take 3 working days for my number to be active again and I will have to have a sim swap done which will take another 2 days for the activation to take place. For that reason, I decided not to cancel because of work purpose, I have to be available on 24 hours on data and on calls. I then queried why all this detail was not disclosed while I was sold this package. They did the investigation and went ahead with the cancellation without my knowledge. It has been over a week now I have not been able to top up data and the customer care personnel are extremely rude. This is by far the worst purchase I have ever done, and I would not recommend MRPMobile to anyone.

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Replies (1)
MRPMobile
MRPMobile's reply07 Sept 2024, 11:20
Official
Hi Sbusile Mdanda

We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
 
Many thanks,
Mr Price Mobile