MRPMobile and consultant rude, useless and pathetic

Such pathetic service in trying to do a SIM Swap. The contract is in my husband's name, I as told numerous times by the consultants online that I could go into store with a letter of permission or my husband can email it. After numerous phone calls, a lady by the name of Chanel has told me I have called in too many times and it seems as if I want to commit ***** and that the emails my husband has sent through to the MRPMobile support email have not come through. How many emails must be sent before there is a response and how can someone on the helpline make such accusations. My husband works 5 hours away and is in the bush all day without signal. It is a mission alone to get out an email. Pathetic service. We will be cancelling this contract the first chance we are actually helped.