AF
Andre F

1 reviews | Active since Feb 2014

30 Sept 2015, 08:33

MRPmobile a BIG ****

They contacted me offering a Prestigio tablet on an open contract for R99/month. I then specifically requested if the monthly debit would be only R99 , but was told it would R268-39. The additional charges would be for value added services. This I declined for a full monthly debit of R99. Device was delivered. My first debit order ran for R268-39. I phoned them to rectify. Credit was never passed to my account. Then my device got barred for \arrear amount"of R330 odd rand. I paid R750-00 into the account. Device still barred. I got told that the credit on my account could not be used for \""airtime\""!! I was told this was an open contract and that I would be billed for everything over the included data of the contract?? I did not \""top up\"". This morning my account was debited with R99 AS WELL AS R268-39!! I now have paid R1509 and only had 300MB data available for this amount paid!! Phone calls to their call centre is totally useless. I need to pay R2800 to get out of this \""contract\"" which is nothing more than prepaid!!! I am utterly disgusted in their ********** scheme!! Phone call after phone call to them ends up in pure frustration and absolute zero progress to any solution!!"""

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Replies (1)
MRPMobile
MRPMobile's reply30 Sept 2015, 09:24
Official
Hello 1Fouchee,

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.

Many thanks,
mrpmobile