LM
Lavinia M

1 reviews | Active since Jul 2016

19 Dec 2016, 09:31

mrpmobile

<p>Hi i really need help in my situation that im facing with MRPmobile</p> <p>They phoned me with a product of a tablet, i asked alot of questions and all was answered and convinced that the product is great and affordable.</p> <p>After not even 3 days of receiving the Tablet it stpped working. My child cannot even logg into a game without the tablet freezing or shutting down. It takes almost an hour just to download a game .</p> <p>Imm really not happy with the tablet and what to return it and cancel my deal as the service is very poor even the managers are not helpful.</p> <p>I believe before 7 days as the cliet if im not happy with a product i can return it.</p> <p>when i phoned the after 3 times and holding on for 45min before receiving assistance i still did not receive good service.</p> <p>I phoned on the 15th again spoke to a lady that just was not helpful telling me the call centre has nothing to do with my problem i need to speak to the Tablet company which is unacceptable as the call centre sold me this product and not the tablet company.</p> <p>The manager was suppose to phone me back within a few minutes and its the 19th today and still no call from them.</p> <p>i really would like people to be carefull of MRPmobile as they ripping people off and after they make a sale they refuse to assist there cusomers.</p> <p>i want them to please collect there device and cancel my deal.</p> <p> </p> <p>Please help me</p>

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Replies (1)
MRPMobile
MRPMobile's reply19 Dec 2016, 18:11
Official

Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible.

Warm regards,

mrpmobile