WM
Wendy M

1 reviews | Active since Feb 2019

26 Feb 2019, 06:26

Mrpmobile

Thanks again Mr price mobile for poor service. After speaking to one of your consultants on the phone I explained how unhappy I was and wanted to cancel my contract. I was told the system wasn't upgraded and they couldn't work out my fee, so they would phone me back. Still no phone call. After I received a call telling me I owed nearly R400 I once again asked about a cancellation and couldn't be helped. I told the guy I wasn't asked if I wanted an open bill, I repeatedly said I only wanted the top up and would buy my own data if I ran out. He said they would have to listen to the original recorded call and get back to me. Still no call. Now to top it off my debit order has come off today (the 26th),when I specifically chose the 1st. So please Mr price help me understand why I would ever recommend your service to anyone I know. You were very quick to phone me after my last review but nothing has changed

0
Replies (1)
MRPMobile
MRPMobile's reply26 Feb 2019, 07:58
Official
Good Day,

Thank you for taking your time and effort informing us of your concerns. A consultant will contact you directly to assist.
 
 Kind Regards
 Mrpmobile

Best regards,