DS
Dzano S

1 reviews | Active since Jan 2019

09 Sept 2019, 10:38

MRP ON LINE CELL PHONE PURCHASE

I bought a cell phone on line in May 2017 with MRP. The salesman told me it is going to be 24months contract and I will be paying R89.00 per month. May 2019 I knew it was my last payment. In July R130.00 was deducted from my account, when I phoned to ask them for what was the money for they told me for the monthly airtime they used to send to me a number that I never used which was 064......What shocked me I was supposed to send them an email to remind them to stop the payment in May 2019 which I was not told when I purchased the phone.. Why is it my duty to write to them to stop deducting when finishing paying.

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Replies (1)
MRPMobile
MRPMobile's reply09 Sept 2019, 13:24
Official
Good day,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. 

Kind Regards
Mrpmobile.