MRP mobile worst service ever!

<p>Good day.</p> <p>The following e-mail was sent to MRP mobile on 20 Jan 2017 to try and resolve this matter.This so called service provider simply does not give a **** about clients,even on their website they simply just say we will get back to you and then simply just leaves one hanging.</p> <p>Good day.<br />One of your consultants did phone me on Fri 20 Jan,thanks for this. Unfortunately I was not in a position to talk so I requested a call back on Monday to which she agreed ....this never happened.<br />The facts of my complaint is as follows:<br />My debit orders are meant to go off on the last working day of each month as per agreement.<br />On Saturday 29/10/2016 there was a attempt to take R687.18 from my account there was no funds as Monday 31/10/2016 was pay day. My bank charged me R115.00 due to no funds available.<br />On Monday 21/11/2016 i paid R869.00 to your account which also included end of Novembers payment.This would not have been necessary if MRP mobile debited my account on the correct date.<br />On 15/12/2016 once again there was an attempt to take R248.30 from my account ....this after I rep**** on a SMS to say you CAN NOT take early payment from my account as I get paid on the last working day of the month ,as per recorded agreement once again. My bank charged me R115.00 ONCE AGAIN!<br />On 23/12/2016 ONCE AGAIN there was again attempted to debit my account ....my bank AGAIN charged me R115.00. <br />On 28/12/2016 I paid the amount due to prevent even further attempts from your company.<br /> During December 2016 I app**** for a credit card which was declined due to debit orders for MRP mobile being rejected by my bank.<br />I Made several calls to your call centre trying to explain this matter....the reactions and comments that I received from call centre staff were scary as hell to say the least.Fortunately you record these calls so all this information is available to you.<br />I Demand that MRP mobile take the following actions immediately:</p> <p>The amount of R345.00 paid back to me into my FNB account or my MRP mobile account be credited with mentioned amount.<br />The defaults on my name at ITC be cleared.<br />That MRP mobile in writing informs me when above was done.<br />That MRP mobile in writing formally apologizes to me for this huge inconvenience and even bigger embarrassment at my bank.</p> <p>Please note that I am writing this letter to you on advice of FNB (where my credit card was declined) Montana bank manager,as this step is necessary before I can involve the ombudsman for cell network providers and Hello Peter.</p> <p>Your speedy response in this regard is awaited.</p> <p>bsite they simply just say we will get back to you and then simply just leaves one hanging.</p> <p> </p> <p> </p>