MRP Mobile SIM card / contract misrepresentation

<p>Based on the number of complaints here, I know there are more unwitting Mr Price account holders, whom I believe have been preyed upon by the new Mr Price Mobile division.</p> <p>I received a call in Feb this year with regard to the launch of MRP Mobile and the offer of a free SIM card as a thank you from MRP for being a loyal account holder. The agent told me that the SIM card would offer me a number of benefits. She stated that MRP would load me with R200 airtime per month but what she didn't state was that this amount would be deducted off my account!</p> <p>The agent clearly stated that the SIM card is coming to me at no extra cost and what I would pay for is loading airtime that I could purchase on my account.</p> <p>Upon reviewing my most recent account statement from Mr Price, I picked up an amount of R200 that was debited from my account under MRP SIM 200 TOP UP. I then went back to view my March and April statements where I saw the same deductions. Further in the March statement, I picked up a SIM CONNECTION fee of R100! I had been roped into a mobile contract without knowing or expressly consenting to it.</p> <p>I was infuriated and immediately contacted their contact centre where I spoke to a Neliswa Mlambo (***) and further Lindiwe Sekhakane (***). I explained that I was not informed by the agent who initially contacted me that it was a contract of which airtime would be automatically loaded and debited from my account monthly. I have not even used the SIM card since its arrival nor used any airtime or data from it. The SIM is apparently automatically activated upon delivery. I requested that it immediately be cancelled. I further requested that all fees relating to this SIM card be reversed on my account.</p> <p>After a lot fuss and bother, I finally got a copy of the recording which I have reviewed carefully - the agent was very ambiguous and misleading. I have sent several emails to Lindiwe and have still not received any feedback to date.</p> <p>From March to May 2017, MRP Mobile have taken R700 off my account in total - more than my current monthly mobile contract! This is unacceptable - a contract without a paper trail! I am now at my wits end and do not have the time to follow up with the call centre agents only to be sent from pillar to post. Why should I beg for a resolution and fight for my money back?! I have been a loyal MPR account holder for many years now and my account has always been in good standing. This is a very poor reflection on the MRP brand.</p>