ML
Monique L

1 reviews | Active since Mar 2013

20 May 2016, 07:28

MRP MOBILE SHOULD CLOSE DOWN AND REFUND ALL

<p>I did a balance enquiry on my cellphone yesterday and to my surprise I see that on the 31st of May I need to pay almost R300 for my instalment . I would like to know where the hell this amount is coming from when initially when I signed up I requested the account to be a top up account . The agent I spoke to said that it is and when I have used the 300mb I need to recharge. The agreement is to pay R99 per month and that is what I agreed upon and NOT a cent more. Another one of my issues is that I have to at least wait a hour or more before my 3G connection starts working. I am very disappointed in the service and reqeusted to cancel the contract, they then told me i need to pay an amount of almost R3000 GEEZ for service that i never had . Think we all should unite and take this ****ty network down and spread the word so that no one will sign on again . The agents working there are also very unfriendly and cannot assist you they know nothing of the product either . I am shocked at the service i am a loyal client of Mr Price and pay my aco****s regularly might as well cancel with the entire group.</p> <p> </p>

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Replies (2)
ML
Monique L's update20 May 2016, 07:35
Reviewer Update
I used WIFI 99% of the time how the hell !!!!!!!!!!!!!!
MRPMobile
MRPMobile's reply20 May 2016, 07:40
Official

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

Mrpmobile