Hellopeter
Share Your Experience
MM
Mondli M

1 reviews | Active since Apr 2018

17 Jun 2020, 10:15

MRP Mobile Poor service and product

Terrible. Terrible. 24 month contract was finished in February 2020. The company still sending me letters and debiting my account. To make things worse, the phone itself that I got with contract, was not working in just 3 months, issues with its operating system which they refused to fix.

I am really disappointed, will never recommend this to anyone.

0
Replies (3)
MRPMobile
MRPMobile's reply17 Jun 2020, 12:13
Official
Hi There,

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Regards
MRPMobile


MM
Mondli M's update21 Jun 2020, 13:27
Reviewer Update
Hi there;

Please see your customer care response below and all I can say is that I feel very disrespected by your organisation and I don't know how many more people who suffer the same fate as mine but who are voiceless.

Please note I have proof of emails that I have written to MRP Mobile since January advising them that my contract will be expiring in Feb. I have spoken to many consultants and the recent agent's name was Shival who promised me to correct. In March MRP Mobile made to pay R268 for the contract to be cancelled, which I have paid. What more do you want??????????????

Guys, I am not willing to pay this R650, I have never used any data, airtime since end of February.

I can email all my communication from January for the world to see who is not telling the truth here.

Thank you.
image.png 49.15 KB
MM
Mondli M's update21 Jun 2020, 13:28
Reviewer Update
image.png 49.15 KB