MRP MOBILE - PATHETIC SERVICE

<p>I am disgusted. I sent my mobile device in for repairs after it started giving endless problems, this only 3months after I first received it. I was told it would take 21 working days, so I have been patient despite there being no communication from mrp since the device was picked up. I called every week to get feedback and no one could tell me anything. Now after 4weeks of waiting and being in the dark I get an email from Sindisiwe Nene (she has been trying to help me) telling me the device was declined due to missing accessories. My thoughts: did it take them 4 weeks to spot that accessories were missing? Why didn't anybody call me or email to communicate this to avoid a long pointless wait? Why could they not have sent the device back in the first week already, or even second week if the excuse would be "backlog in delivery"! This is highly unacceptable, inconsiderate and unprofessional. I am disgusted at how Mrpmobile does business and treats it's customers. The service is too pathetic for words. Oh and did I forget to mention that just out of the blue, the couriers call me to tell me they are on their way to my house, should be there in 10mins. Did anybody think to communicate the delivery of the handset? NO!!! So what must happen now because I am not at home????!!! Despicable service. I am appalled to say the least. But one can only pray they get their acts together since we locked in a 24month contract with ridiculous cancellation fees. </p>