MRP MOBILE NOT ENDING CONTRACTS WHEN REQUESTED AND TAKING DEBIT ORDER MONEY FOR A CONTRACT THAT WAS CANCELLED AND NOT RENEWED!

<p>We had a tablet from MRP Mobile. This contract expired 3 March 2017. We only contacted MRP Mobile in May 2017 to enquire when the contract will expire. The call centre agent confirmed that the contract had expired in March 2017 already and that we had a choice to renew it or to cancel it. I requested that the contract must be cancelled and I was assured by the call centre agent, that the relevant information has been captured on the system and that there will only be one more debit order for that current month, as I only phoned in May 2017. We are in the month of July and there is still debit orders being taken off for MRP Mobile. Today 27 July 2017 a debit order went off our account for the amount R233 Invoice nr. ********** . We went to our bank as well to stop the debit order from that side, but MRP Mobile still take money off our account monthly. We also received a threatening sms today 27 July 2017 that says that they are going to hand us over for late payments etc. and this will effect our credit record. I feel that this is unacceptable. When a contract expires, we have the right to either renew it or to cancel it. After we cancelled this contract we are still paying for it. It seems that someone at MRP Mobile did not do their job and did not capture the information on the system as promise to indicate that the contract must be ended and now we are paying for this negligence. I would like this matter to be sorted out as soon as possible. Someone needs to take responsibility and have to ensure that this contract is now cancelled. Stop taking our money!</p> <p>The cell nr fo rthe tablet is: ********** 119</p> <p>Can someone please help?</p>