1 reviews | Active since Nov 2016
MRP Mobile - not clear about their contracts
<p>I have taken out a contract with Mr Price Mobile almost a year ago. With the mobile contract you get a Prestigio Tablet and it is a 24 month contract. They promise you that you will ONLY pay R150.00 per month and that when you buy on your Mr. Price Account a % will go to your mobile account as discount.</p> <p>I really feel that MRP Mobile is not providing all the details of this contract to their customers and giving incorrect information.</p> <p>Since I had the contract I have been buying on my Mr. Price Account almost every month and no-one at Mr. Price even knows about the so called MRP Mobile arrangement with Mr. Price and I have never had any credit put to my MRP Mobile account. I really feel that this is false advertising and false information that they give to their customers.</p> <p>I have allways paid R150.00 for my contract and another R100.00 or so for data usage, untill last month they sudenlty charged me R717.00 for data usage which they explained is some setting on the Tablet which nobody told me about and suddenly this used up R700 of data?</p> <p>I find this to be absolutely rediculous because the only way I ever access the internet is through wi-fi. I have wi-fi at work and at home.</p> <p>At the end of last month when I spoke to a MRP Consultant she told me how to disable the so setting that draws data on the background. It has been off ever since!</p> <p>Now I was informed that this month my account is again R800.00 or so!!!! I am very unimpressed at how MRP Mobile is handling their accounts. </p> <p>All I want to do now is cancell this contract as soon as possible and need to WARN PEOPLE OF THIS:</p> <p>MRP MOBILE CONTRACTS ARE NOT WHAT THEY SEEM! DO NOT ENTER INTO A MRP MOBILE CONTRACT AS THEY ARE PROMISING THINGS THAT THEY DO NOT DELIVER AND CATCHING YOU OUT WITH VERY HIGH BILLS FOR DATA THAT YOU ARE NOT EVEN USING.</p> <p> </p>
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
One of the consultants has phoned me. I really appreciate the quick response. She told me that she will send an appeal to the billing department since my account has been steady on about R150.00 a month. I really expect them to cancell the cost that was over, since I have NOT used that data at all and was NOT even aware of any setting that allows the tablet to draw background data without your knowledge. I hope to get a call soon to have this resolved.
One of the consultants has phoned me. I really appreciate the quick response. She told me that she will send an appeal to the billing department since my account has been steady on about R150.00 a month. I really expect them to cancell the cost that was over, since I have NOT used that data at all and was NOT even aware of any setting that allows the tablet to draw background data without your knowledge. I hope to get a call soon to have this resolved.
