SW
Simon W

1 reviews | Active since Sept 2020

04 Sept 2020, 17:44

MRP MOBILE Keeps trying to ***** money from me

This is easily the worst company I have ever dealt with. Talk about nobody knowing what they are doing!! I cancelled a contract in November 2019, emailed the cancellation letter and made the phone calls. MRP Mobile didn't even bother to respond but continued to debit my account. I get a phone call from them 2 - 3 a month about this, I have sent and received emails in return confirming that my account is cancelled. Yet STILL they debit my account and then will call me to tell me I owe them money. They tell me that calls are recorded, GO LISTEN TO YOUR PHONE CALLS, READ YOUR EMAILS. I HAVE SENT OVER 17 EMAILS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! There is nothing good about this company, nothing good about their services, no communication and most def no brains behind this operation.

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Replies (4)
MRPMobile
MRPMobile's reply07 Sept 2020, 08:48
Official
Hi there

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

 
Regards
Mrpmobile

SW
Simon W's update07 Sept 2020, 17:05
Reviewer Update
AND BAM - YET ANOTHER PHONE CALL FROM THE EVER USELESS MRP MOBILE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
STILL, NOBODY HAS CALLED ME TO SORT OUT THE ISSUE AS PROMISED ABOVE - INSTEAD I GET PHONE CALLS STATING THAT I OWE THEM SOMETHING. DO I NEED TO PUBLISH ALL THE EMAILS AND COMMUNICATIONS FOR THIS *********** COMPANY TO ACTUALLY DO SOMETHING? TALK ABOUT MISS MANAGEMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SW
Simon W's update14 Sept 2020, 16:22
Reviewer Update
The original message was sent on the 4th of September, the first response was sent the 7th September with promises... Today is 14 September and I am still waiting to hear from this customer consultant. What a joke MRP Mobile is, an absolute circus.
SW
Simon W's update05 Oct 2020, 11:53
Reviewer Update
And once again - another phone call from MRP saying I owe them money. It has been almost a year since this contract was canceled... Funny how there is never a manager or someone in a management position to talk to me when they call.