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gerhardtjadeann G

1 reviews | Active since May 2016

24 Jan 2019, 19:05

Mrp mobile is a piece of Cr*p service provided who *****s the money of customers

Mr price mobile for 8 months we have been trying to cancel a Contract... Every month its the same story pay R230 odd at the end Of the month and then you can cancel...... Phone at the end of the month... No pay R230 and you can cancel.... And. So we go on for 8 months. It's disgusting and ridiculous this contact finished in January 2018 and we were put on to month to month without our knowledge and since then have been begging for this contact to be cancelled. Everyone who we have spoken to is rude and arrogant and doesn't care because they know the next month they are still getting the money. We stopped the debit order at the bank and now get up to 10.phone calls a day and sms's but no one is willing to assist us. We have DM'd you, we have emailed you, you have phoned you. on Your support line has made it clear that there is absolutely no way to cancel this contract and we will just have to continue paying until Mr Price Mobile decides otherwise.every consultant we speak to is a blithering idiot with no common sense ..just pay the money is all we are ever told....What is it going to take for you to cancel this contract how many platforms do i have to complain on, how far do we have to take it before we are allowed to cancel this Pain in the Ass contract and be done with you fruadsters!!!! YOU HAVE NO CUSTOMER SERVICE ETHICS. JUST CANCEL THE DAM CONTRACT.

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Replies (3)
MRPMobile
MRPMobile's reply25 Jan 2019, 09:09
Official
Good day Mr Brent Gerhardt, 

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.

Many thanks,
Mrpmobile

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gerhardtjadeann G's update28 Jan 2019, 09:59
Reviewer Update
As per 9:50 this morning we have once again made the latest payment followed by 2 telephone calls and an email showing proof of payment and notice to terminate this month to month contract. Lets see how this plays out and if Mr Price Mobile is going to finally let us break free of this absolute nightmare!
MRPMobile
MRPMobile's reply28 Jan 2019, 10:25
Official
Good Day,

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly. 
 
Warm Regards, 
Mrpmobile