MRP Mobile HORRIBLE Experience!

<p>I requested that my account have a data and call limit of R300 in the beginning of December 2016. Come mid December during their "earlier debit order" I was debited over R2000. I queried this and was told the limit had not been enforced yet. So I let the payment be and was assured that my limited would be effective the following month.</p> <p> </p> <p>Come January 2017 my bill was over a R1000. I called again and queried why my bill would be over R300 if I had requested a limit in December 2016, and the call centre lady told me that the limit was set above the "deal plan" of R259. I then clarified that I wanted the total bill to be R300 (meaning R259 + R41 usage cap). She confirmed that she understood and that the limit would be enforced as explained by me on the day.</p> <p> </p> <p>February and March still I paid over R1000 and complained but it was falling on deaf ears. By April I had had enough and informed them well in advance that I would not be paying if my bill was over R300 as requested numerous times. The bill came and it was again above R1000. I called and my query was "escalated" and I would be contacted. Come debit order day I reversed the charge and called in to infrom them I had done so.</p> <p> </p> <p>Since then (date today 14/06/2017) my query has still not been delt with and they have called me everyday and I have had to explain this very story every single day to a new consultant.</p> <p> </p> <p>Insult to injury: I was soft locked for not paying my April 2017 bill but somehow in May 2017 my billed is R3411.89. The bill claims R2983.44 of data was used (WHILE I WAS SOFT LOCKED!)</p> <p> </p> <p>Extremely frustrated!</p>