Mrp mobile faulty brand new SAMSUNG cellphone NIGHTMARE

On 2024/12/05 at 12:14 we made a purchase for a Samsung A15, item code: *** at Mr Price Richards Bay, Shop U043 Boardwalk Centre. I made this purchase for my son who had passed to do grade 11 under the impression a new cell phone will befit his study schedule and research, and functions well to our dismay in the middle of December the cell phone battery seemed to have issues it would go down from 70% to 20%/40% instantly or when charged it would then immediately shoot to 90%. Which is a clear indication that there is something wrong with the cell phone.

On the 8TH of February 2025 I returned to the Mr Price Richards Bay to return the cell phone with the slip and explained the situation, we found an extremely combative cell phone sales lady who refused to listen to any reason or fact find what the issue was, the very least explain things professionally. The situation quickly escalated to a shouting contest and. Her supervisor/manager I assume, quickly intervened calmly explaining the following:

-“We as Mr price have nothing to do with the cell phone issue, we will take it in for repairs where they will establish where the issue stems from”.

-“The repair company will call you and establish where the issue is. If the issue is with them they will repair it and return it. Insisting we do not have a choice”.

Of which we cited, we refuse a repaired brand new cell phone, wish to have have a refund as we have established Mr Price is *************, and possibly sold us a refurbished cell phone.

They told us to return in 2 to 3 weeks and never contacted us again. I returned to the store on the 15th March 2025 after the lack of follow up, they told us the exact same thing they told us before. On the 26th of March an sms was sent for collection post repairs, despite my protest of blatantly refusing a repaired brand you cellphone and wanting a refund. I have made 12 calls, multiple emails not one have yielded success promising me their regional manager will call me. To this day they are ignoring me and have not responded. Mrp mobile is a ''****'' DO NOT EVER PURCHASE A CELLPHONE WITH THEM. I repeat ''DO NOT''

What a nightmare