1 reviews | Active since Jan 2019
MRP MOBILE EXTENDING CONTRACT WITHOUT CLIENTS KNOWLEDGE
I had a mobile contract with MRP Mobile which started on 03/07/2018 for 24 months and the contract expired on 03/07/2020. I phoned mrp mobile in June to give notice that I will not renew my contract. I was told that my contract expired end of October 2020. I went to look for my documents when the phone was delivered to me and couldn't find it.I phoned October to end my contract and I was told to give 30 days notice. On 05/10/2020 I send MRP Mobile an email giving 30 days notice which will then be ending on 05/11/2020 and the last debit order will also be then 1 November 2020 for October 2020. MRP Mobile le reply with an email they will cancel my contract on 1 December 2020 but I already gave 30 days notice for 05/11/2020. I told them that can't they do any calculations and that they are *****s as my contact shoud end on 05/11/2020 as I gave 30 days notice ad they requested and that if the put any future debit orders through after 05/11/2020 I will request my bank to return the money to my account as my contract ended on 05/11/2020. On 01December 2020 they put a debit order again through on my bank account and I instructed my bank to reverse the transaction. In December 2020 I found my delivery document and saw that MRP Mobile extended my contract without my knowledge so that it ended October 2020. In fact my contract should have expired on 03/07/2020. They extended the contract with 3 months and the contract run for 27 months and not 24 months as our telephonic conversation and contract done telephonic. I have prove that I received my phone on 2018/07/03 and that is the day the contract started. Now MRP Mobile shows on my credit report that I fail to make payment in December 2020. In fact they already stole 3 months money from me with extending my contract without my knowledge. I want MRP Mobile to rectify my record at the credit union and to issue a written apology regarding this matter.
Trust you are well,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly. Regards, Mrpmobile
Best regards,
Trust you are well,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly. Regards, Mrpmobile
Best regards,
Trust you are well,
Kindly note that we have received your Hello Peter query and have noted its contents.Kindly note that I have done an investigation on your account.Your contract was not exteneded by 3 months.Your initial contract was taken out in 2016.Your contract was to expire in June 2018 .On the 13th of June 2018 you requested for us to cancel your contract in which the cancellation was processed.After your contract was cancelled and migrated to prepaid you contacted us on the 02nd of July for an upgrade.Do note that you at this pount your contract was already migrated to prepaid however you were offered the upgrade in July 2018..Due to your profile being on prepaid the upgarde was not activated in July.The upgrade was activated in Oct 2018 which means you had not paid for the device from July to October but only started payment in Nov 2018 .
Deactivation of contract in 2020.
Kindly note that your contract end date was in October 2020.You hade provided us with a 30 day notification.If you count 30 days from the 5th of October , your 30 days would of fell on the 5th of Nov 2020 as you mentioned.Your contract would be migrated to prepaid on the 1st of the new month as all cancellations are done on the 1st of every month.You were billed for the Nov invoice as you received benefits on the 1st of Nov 2020.Your Nov invoice came back as unpaid.Kindly note that you are liable to make payment for the Nov invoice.
I will not make payment for November 2020 invoice as they knew my contract came to an end on 5th November 2020.
My contact was cancelled 5 November 2020. It is not my fault if you load anything after that date as you knew the contract expired on the 5th of November 2020.
Held the person responsible who load the benefit for November 2020. I will go fight in the Highest Court and will also go to the Ombutsman as you knew my contract came to an end on 5th November 2020 and therefore loading anything after that is your or the person who load such benefits responsibility and you can not held me liable for your mistakes.
Correct my credit report or you will be held liable for a civil claim as you now made me look that I am not paying my accounts according to my credit report.
I want a supervisor to contact me on my cellphone to resolve this matter as I will go on Social media every single day and write a review regarding MRP Mobile mistakes that they want to held me liable for.
Trust you are well,
Kindly note that we have received your Hello Peter query and have noted its contents.Kindly note that I have done an investigation on your account.Your contract was not exteneded by 3 months.Your initial contract was taken out in 2016.Your contract was to expire in June 2018 .On the 13th of June 2018 you requested for us to cancel your contract in which the cancellation was processed.After your contract was cancelled and migrated to prepaid you contacted us on the 02nd of July for an upgrade.Do note that you at this pount your contract was already migrated to prepaid however you were offered the upgrade in July 2018..Due to your profile being on prepaid the upgarde was not activated in July.The upgrade was activated in Oct 2018 which means you had not paid for the device from July to October but only started payment in Nov 2018 .
Deactivation of contract in 2020.
Kindly note that your contract end date was in October 2020.You hade provided us with a 30 day notification.If you count 30 days from the 5th of October , your 30 days would of fell on the 5th of Nov 2020 as you mentioned.Your contract would be migrated to prepaid on the 1st of the new month as all cancellations are done on the 1st of every month.You were billed for the Nov invoice as you received benefits on the 1st of Nov 2020.Your Nov invoice came back as unpaid.Kindly note that you are liable to make payment for the Nov invoice.
I will not make payment for November 2020 invoice as they knew my contract came to an end on 5th November 2020.
My contact was cancelled 5 November 2020. It is not my fault if you load anything after that date as you knew the contract expired on the 5th of November 2020.
Held the person responsible who load the benefit for November 2020. I will go fight in the Highest Court and will also go to the Ombutsman as you knew my contract came to an end on 5th November 2020 and therefore loading anything after that is your or the person who load such benefits responsibility and you can not held me liable for your mistakes.
Correct my credit report or you will be held liable for a civil claim as you now made me look that I am not paying my accounts according to my credit report.
I want a supervisor to contact me on my cellphone to resolve this matter as I will go on Social media every single day and write a review regarding MRP Mobile mistakes that they want to held me liable for.
As a result if your negligence and not fixing my credit report as requested a sivil claim will be bringing against MRP Mobile.
Again you informed the credit Bureau's that I am in arrears on my account as a negligence from your side and my credit score shows that I am for 2 months in arrears and dropped by 32 points.
This negligence can not be tolerated by MRP as it put me in a bad situation and light with my creditors now.Attached a screenshot send to you by email also showing that I am in arrears for 2 months which is not true and you promised to rectify it.
As a result if your negligence and not fixing my credit report as requested a sivil claim will be bringing against MRP Mobile.
Again you informed the credit Bureau's that I am in arrears on my account as a negligence from your side and my credit score shows that I am for 2 months in arrears and dropped by 32 points.
This negligence can not be tolerated by MRP as it put me in a bad situation and light with my creditors now.Attached a screenshot send to you by email also showing that I am in arrears for 2 months which is not true and you promised to rectify it.