MRP MOBILE - EISH SORRY

My kid brother bought a Huawei Nove Y71 from MRP Mobile Vaal Mall. He recently found a job after finishing school and saved his money to be a decent phone. On Thursday, 31 October 2024 we went to MRP Mobile Vaal Mall. He spoke to the guys in store about the phone and the manager was standing there. The phone does not want to take any apps such as whatsupp, Netflix to name but a few. We went back to the store and spoke to the store manager. He told us the phone needed an upgrade and sent us to Vodacom. When we arrived at Vodacom they referred us back to MRP Mobile. He paid R4400 for the phone cash. He can not do anything with the phone. They don't want to exchange the phone although they told him he has a 7 day window after buying the phone. This poor kid has invested all his money into this phone. He cant resell a brand new phone for a low price? I am shocked that this is the kind of service we now receive. The store manager did not even try to do a software update to see for himself there is a problem with the phone. It's easier to say EISH SORRY...... R4400 WHAT AN ABSOLUTE NONSENS EXCUSE!!!! He specifically asked in store and was given sugar around the mouth about the phone ..... I would personally never ever recommend MRP Mobile if they just refer you to the network provider.