MRP Mobile and Vodacom their poor Insurance department where their consultant Poor customers service they call you with a bad phone line signal.

I Bought a A30 Samsung Phone IMEI nr *** on this date 17 October 2019 At Mr Price Pan Africa Alexandra Johannesburg Gauteng COD by a Vodacom, consultant her name is Buyisile who was assisting me I wanted to insure my phone she escalated the matter to the insurance department,

I got a call on the 18 October 2019 from this number *** Claiming that she is from Mr price Insurance and quoted my insurance premium, However we had a bad line signal, I requested that she can call me back at 2pm again we had a bad line signal, The call ended abruptly, She called again on this date 21 October 2019 again bad line signal I could not hear she never called back again, I could not get my new phone insured because of the bad signal, I do not understand why an insurance company will have such bad line when calling rendering a service ridiculous,

I went back to Mr Price Pan Alexandra where I bought the phone to Buyisile the consultant who was assisting me and who refereed me to this insurance company to let her know about my experience that my phone is not insured yet and Buyisile told me its not her department but called them but they told her they operate between Monday-Friday, I left and came back on Monday to MRP to Buyisile and she called the insurance and they took my details to call me but they did not call me,

Buyisile asked me which network I am using I told her MTN so she called again her colleague for advise she told me that they wont insure me because I am using a different network not the phone provider Vodacom and my phone will be not be insured, she advised me to go the vodacom to inquire about the insurance

I went to Vodacom and they declined to insure my new phone because I am a MTN subscriber

All of this is not making sense because I have been sent to pillar to post to get my new phone insured to date its still not insured, what frustrates me is that I cannot get my cash back because the 7 days has passed and I cannot return the new phone and get my money back!

To think that I saved hard and paid cash for my new phone but receive this kind of disgusting service I am really disappointed at Mrp Mobile and their insurance department, for not being able to came with a solution and I had to resort to complain at Hellopeter for help.