1 reviews | Active since Dec 2016

15 Dec 2016, 20:59

mrp mobile

<p>2 YRS AGO AN AGENT FROM MRP MOBILE ABSOLUTELY HARRASED ME UNTIL I GAVE IN AND SIGN UP FOR A 2 YR CONTRACT. WELL I THOUGHT IT WAS AFFORDABLE AT R109 PER MONTH AND I NEEDED A PHONE AT THE TIME.</p> <p>I HARDLEY USED THE PHONE ONLY EVERY ONCE IN A WHILE. AFTER THE 3RD MONTH OF MY DEBIT ORDER NOT GOING OFF I SHOULD HAVE SMELLED A RAT, I GAVE THEM NUMEROUS TIMES THE CORRECT ACOUNT NUMBER, I CONFIRMED IT AND THEN THEN I FINALLY SNAPPED AND TOLD THEM I WANT TO CANCEL THE CONTRACT BECAUSE IT IS BECOMING MORE A NUISANCE THAN ANYTHING ELSE. I WAS TOLD THAT THERE IS NO WAY OF GETTING OUT OF THE CONTRACT OTHERWISE I HAVE TO PAY THE WHOLE CONTRACT TERM IN FULL TO GET OUT OF THIS DEAL. i COULD NOT OF COURSE AND THEREFORE I STARTED TO MAKE MONTHLY EFT PAYMENTS BY MYSELF. UP TILL DECEMBER THAT WAS HOW I MADE MONTHLY PAYMENTS AND NO WORD FROM THEM. I PHONED AND SEND AN EMAIL TO THEM ON THE 5TH OF NOVEMBER TO AS FOR TERMINATION OF CONTRACT BECAUSE THAT WAS WHAT I WAS TOLD BY THEIR CALL CENTRE TO DO. TODAY MRP MOBILE DEDUCTED A MONTHLY INSTALLMENT FROM MY BANK ACOUNT WITHOUT MY PERMISSION - OH AND WHY COULD THEY ALL OF A SUDDEN DO A DEBIT ORDER NOW. I AM DONE WITH MRP MOBILE AND I WANT ALL TO KNOW WHAT KIND OF BUSINESS THEY ARE AND HOW THEY DO BUSINESS. NEVER EVER WILL I TAKE OUT A CELLPHONE CONTRACT AGAIN. IT IS THE WORST SERVICE I EVER EXPERIENCED IN MY LIFE. THEY SHOULD BE CLOSED DOWN. NOW I HAVE TO FIGHT TO GET MY MONEY REIMBURSED. HOW THE HELL DO I GET THEM TO CANCEL MY CONTRACT - I DONT WANT TO CARRY ON WITH THIS STUPID PHONE COMPANY.</p> <p>JDB</p>

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Replies (1)
MRPMobile
MRPMobile's reply19 Dec 2016, 13:34
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

Best regards,