1 reviews | Active since Dec 2016

05 Dec 2016, 14:35

Mrp mobile

<p>05/12/2016 I have been trying to get hold of your call centre I have been on hold for more than a hour.</p> <p> </p> <p> </p> <p>A few days ago one of your agents contacted me offering me a rewards sim card. TodayI recieved the card and now I see I have to pay R100 X 12 months. I had to repeatedly stop her to talk slower and I repeatedly asked her do I pay anything, I was assured it is free. recieve the sim know it is R100 now you cannot get through to call centre and it seams if you cancel the contract I did not agree to you have to Pay R199. this is not what I thougt I was sighning up for. Rewards card you have to pay for.</p>

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Replies (2)
MRPMobile
MRPMobile's reply05 Dec 2016, 16:57
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

Best regards,

's update15 Dec 2016, 14:03
Reviewer Update

Thank You mrpmobile (Tsempile) very much for sorting out this problem for me . I appriciate it very much.

Regards

Charloise Lindner