SB
Saleem B

1 reviews | Active since May 2016

14 Feb 2018, 07:55

MRP lies

Hi Peter

A record exist on my ICT profile that is incorrect and preventing me from applying for credit.

A year or more back MRP Mobile offered me a contract. I accepted but when the device arrived it was not the device that was offered to me on this contract. I then contacted there office and was told the consultant explained the wrong device and because I was within my 7 day return policy. I decided to opt out and return the device. I now want to apply for credit and found out that I am to pay for a device I do not have and it is an obstacle in my path to do so

It was from the beginning ********** and now there is a flag on my credit record.

0
Replies (2)
MRPMobile
MRPMobile's reply14 Feb 2018, 08:13
Official

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.

Many thanks,

mrpmobile

Best regards,

SB
Saleem B's update05 Apr 2018, 14:47
Reviewer Update
The letter you have provided states that I have paid in full This is incorrect It should state that it was returned within the 7 day cooling off period or state that incorrect information was provided to the customer/client and due to that the agreement was cancelled as the recordings you have states