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TM
Thobile M

1 reviews | Active since May 2020

22 May 2020, 19:29

Mrp is a ****

I bought a Samsung J4 core last year on the 26 of august 2019 and it had a technical problem along the way so I returned it back on the 27 of November 2019.The store agent told me to come back after 21 days and so i did that.when I went back after 21 days the store agent told that my Samsung J4 core haven't returned from samsung everytime I go there they tell me the same story.I'm sure I went there over 100 times even today i was there.it is Mrp mobile in Westgate mall.Even this warranty form they gave me is getting torn and if I calculate this time without my phone is like 6 months and I bought that phone for my school work since since i'm stucked.

0
Replies (7)
MRPMobile
MRPMobile's reply26 May 2020, 08:45
Official
Hi There,

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
 
Regards
MRPMOBILE
TM
Thobile M's update05 Jun 2020, 08:48
Reviewer Update
MRPmobile haven't returned since they told me that one they're customer care consultant will contact me but they didn't
MRPMobile
MRPMobile's reply05 Jun 2020, 10:29
Official
Hi There,

Thank you for lettings us know about your query 
Kindly note that we have tried contacting you however the number goes to voicemail.

Regards
MRPMobile
TM
Thobile M's update05 Jun 2020, 19:03
Reviewer Update
Use my email
MRPMobile
MRPMobile's reply06 Jun 2020, 18:30
Official
Hi There,

We will correspond with you via email as requested.

Regards
MRPMobile 
TM
Thobile M's update08 Jun 2020, 19:22
Reviewer Update
Surprisingly because I haven't received any call, missed call or emails for that matter from you guys.I went there 3 times last month (May 2020) and everytime I get same excuses.This is the 7 month now waiting for that phone.And all I want now is my money and stop with your lies saying the phone has physical fault whilst the phone never fell and never fell in water,the Android just stopped working. Always blaming the supplier (samsung) but I bought the phone in your store. May I please have my money back and keep your phone.you failed to honour your 21 days policy now it's the 7 month.I'm sick and tired of this.you don't respect and value your customers. Everyone I come there you always dismiss me with your lies.
MRPMobile
MRPMobile's reply09 Jun 2020, 08:55
Official
Hi,

Trust you are well,

Kindly note that we have responded to your email .

Regards
MRPMobile