MRP Group, Shocking customer service!

<p>I have experienced the level of "zero customer service" from the MRP group on two occasions now. Their customer service is shocking and they show case no professionalism when it comes to resolving customer queries.</p> <p> </p> <p>Incident Number 1:</p> <p>Last year I was contacted by one of the MRPmobile consultants offering me a free SIM card for being a loyal customer, and how they will load free 250 data monthly on the SIM card so that I can use it for whenever I want to do online purchases off their website.The consultant clearly stated that it was free and came at no additional nor hidden costs .When I received my monthly statement , I realized that they have charged me R500 in total for the sim delivery and for the 250 data. I then contacted the MRP group to query this transaction and demanded the transaction to be reversed. I was told that the matter will be investigated.Two months passed with no resolution, I then contacted them again to get an update and i was told that the voice recording states that the consultant did mention I will be charged for the SIM card. I demanded the voice recording to be sent to me and was told i will receive it via email. Till today , 7 months later I still have not received the voice recording nor has there been any contact from MRPmobile in resolving my issue.</p> <p> </p> <p>Incident Number two :</p> <p>I recently purchased items at MRP home online like I have done many times before ,however this time around when I received my online order I noticed that the colour of the runners I had ordered online were different from the colour they had delivered . On top of that there was an issue with the quantity of one of the items I had ordered.They delivered one item of the rug ,when I had ordered two. I queried this issue and their response was shocking:( see mail below : </p> <p> </p> <p> </p> <p>support request<br />IN PROGRESS</p> <p>##- Please type your reply above this line -##<br />Your request (238051) has been updated. To add additional comments, reply to this email.</p> <p>Eugene James<br />Jun 20, 12:28 CAT</p> <p>Hi, Lebo</p> <p>Thank you for your patience</p> <p>Please note that we cannot allocate an extra item all item were delivered as per couriers.</p> <p>regards</p> <p> </p> <p> </p> <p>The above response from MRP indicates no form of effort ,nor professionalism was taken to ensure my query is resolved with atleast a submission of some sort of proof from their warehouse to back up their case. The email is very blunt and indicates just how they have come back to say this is not their problem!! </p> <p> </p> <p>I will be escalating this matter with the National Consumer Commission Since MRP has failed to investigate my queries and resolve them with outmost loyalty and urgency.</p> <p> </p> <p>I demand MRP to close and cancel my account with immediate effect. I also demand credit for the above mentioned queries , for all the inconvenience caused . I will not tolerate being mislead while my rights as a consumer are being violated.</p> <p> </p> <p>There has been many complaints lately about the MRP group online , even from people I know who have experienced the same issues as myself. This needs to stop and MRP Group needs to start taking accountability and improving their customer service.</p> <p> </p> <p>I urge all public consumers to take a stand against consumer abuse and shame all companies that take Consumers for granted!! </p> <p> </p> <p> </p> <p> </p>